At PortalBeauty, we prioritize swift and secure delivery of your premium skincare, haircare, and beauty essentials. Our team processes orders within 1-2 business days, ensuring meticulous packaging to preserve product integrity. Whether you're replenishing daily essentials or exploring new formulations, we partner with trusted carriers to deliver your curated selections with care.

Processing typically completes within 48 hours of order confirmation (excluding weekends/holidays). Delivery windows vary by destination and shipping method:

• Standard Shipping: 10-15 business days after dispatch
• Table Rate Shipping: 5-10 business days after dispatch

Note: Extreme weather or carrier delays may occasionally extend these estimates.

We offer tiered shipping options based on order value:

• Standard Shipping (10-15 business days): $15 for orders under $45
• Free Table Rate Shipping (5-10 business days): Applies automatically to orders of $45+

All amounts are in USD. Seasonal promotions may temporarily adjust these terms.

We currently ship to most countries across North America, Europe, and select Asian/Pacific regions. Restrictions apply to certain territories due to regulatory constraints on beauty product imports. During checkout, our system will confirm eligibility for your address. For specific inquiries about unavailable destinations, contact [email protected].

Upon shipment, you'll receive a confirmation email with:

• Your unique tracking number
• Carrier contact information
• Estimated delivery date

Track progress directly through the carrier's portal or via your account order history.

While rare, logistical issues may occur. If your package exceeds the estimated delivery window:

1. Verify the tracking status for carrier updates
2. Check your delivery address accuracy
3. Contact [email protected] with your order number

We'll coordinate with carriers to resolve issues promptly, including replacements or refunds when warranted.

International customers are responsible for any customs fees, taxes, or import duties levied by their country. These charges:

• Vary by destination and product category
• Are typically payable upon delivery
• Cannot be estimated or prepaid by PortalBeauty

We recommend consulting local customs authorities for specific regulations. Declared values reflect actual purchase amounts per international shipping laws.