Hey there! At PortalBeauty, we’re not just another faceless online store—we’re a small team of beauty enthusiasts who genuinely care about what you think. Seriously, your feedback? It’s like gold to us. Whether you’ve got a question, a suggestion, or just want to chat about your latest skincare obsession, we’re all ears.
Fun fact: Our founder, Sarah, still replies to every single email herself. It started as a way to stay connected during the early days, and now? Well, let’s just say she wouldn’t have it any other way. There’s something special about hearing directly from you—it keeps us grounded and reminds us why we do this.
Honestly, we’ve tried to make reaching out as easy as possible. You’ve got options:
Prefer typing? Our live chat agents are available during business hours—look for the little bubble in the corner. And if you’re the form-filling type, skip right to our contact form.
Here’s the thing—we’ve made plenty of changes based on customer input. Just last month, someone mentioned they’d love smaller sample sizes, and boom! Now we offer trial kits. Another customer suggested a better way to organize our haircare section, and honestly? It was a game-changer.
So don’t hold back. That idea you’ve been mulling over? The product you wish we carried? Tell us! We might not be able to implement everything overnight, but we promise to listen. After all, this isn’t just our shop—it’s yours too.
P.S. If you’re reaching out about an order, including your order number will help us assist you faster. But no stress if you don’t have it—we’ll figure it out together.
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