At PortalBeauty, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team immediately. Once your cancellation request is verified and processed, you will receive a full refund to your original payment method. Please note that orders already in transit cannot be canceled.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be denied a refund or subject to a restocking fee.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Upon receipt and inspection of your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The timing of the refund appearing in your account may vary depending on your financial institution's processing times.
Please note that shipping costs are non-refundable unless the return is due to our error. For returns that qualify for free return shipping, we will deduct the original shipping charges from your refund amount.
If you haven't received your refund within the specified timeframe, please first check with your bank or credit card company as processing times may vary. Some financial institutions require additional time to post the refund to your account.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact us immediately with your order details. We will investigate the matter and work with our payment processor to resolve any issues. In cases where a refund was issued but not received, we may need to initiate a trace with the bank which can take additional time to complete.
For any questions regarding our return and refund policy, or to initiate a return, please contact our customer service team:
Company Name: PortalBeauty
Address: 89-19 70th Road, New York, NY
E-Mail: [email protected]
Phone: (607) 965-2158
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays.
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